Managing accidents and claims when they happen, and preventing them before they occur, are equally important in reducing workers' compensation insurance costs.

We developed our Claims "101" Management Training Program to educate our clients' management and program administrators on the workers' compensation system, claims management and program recommendations for each individual worksite.

• Claims "101" is conducted by industry professionals -- claims supervisors and special fraud investigators -- each with over 20 years experience in their specialty.

When front-line personnel understand how the system works and specific ways to improve their individual participation in the prevention and handling of accidents, they are better equipped to facilitate a cost-effective risk management program for their company.

• Our in-house Special Investigation Unit also participates in our training program. Our SIU has a remarkable track record: 80% of our fraud submissions have resulted in a filed criminal complaint from the district attorney.

Because each worksite is markedly different, we work with our clients individually in this area to assess and fulfill any specific training needs.